Timely

Name: Timely: pricing, terms and score
Item: Timely
Rating: 3.4

Booking, payments and consultation forms software for hair, beauty and aesthetic clinics

3.4/5 · How we score · Last checked Oct 1, 2026

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Score breakdown

16 of 24 checks passed. The score counts what Timely publishes, not how well it performs.

3.4/5

Pricing transparency4.0

Terms and commitment4.0

Med spa fit3.0

Proof and track record3.0

Support and onboarding2.5

Show all 24 checks

Pricing transparency · 4/5

✓Publishes a pricesource
✓States how it chargessource
–States setup or onboarding feesnot found
✓States extra costs such as add-ons or ad spendsource
✓Lists what each plan or package includessource

Terms and commitment · 4/5

✓States the minimum termsource
✓Offers month to monthsource
✓Publishes cancellation or return termssource
✓Offers a free trial, demo, audit or consultationsource
–States how you get your data outnot found

Med spa fit · 3/5

✓Has a page for this industrysource
–Names this industry as its only or a core marketnot found
✓Shows a named client or case study in this industrysource
✓Lists services or features built for this industrysource
–States that it supports HIPAA compliance or offers a BAAnot found

Proof and track record · 3/5

–Publishes a case study with a stated resultnot found
✓Names its leadership or teamsource
✓Publishes its founding yearsource
–Has a third-party review profile with 10 or more reviewsnot found
✓Names clientssource

Support and onboarding · 2/4

✓Lists how to reach supportsource
–States support hoursnot found
–Describes onboardingnot found
✓Has a public help center or documentationsource

In one line

Publishes its three plans with per-staff prices, payment rates, trial length, founders and offices; no HIPAA statement appears on the pages read, and its customer story gives no numeric result.

About Timely

Timely sells an appointment calendar, online booking, card payments and deposits, consultation forms, stock control and SMS marketing. The pricing page lists three plans priced per bookable staff member per month, with a set number of SMS included in each.

The site has a page for aesthetic clinics and a customer story from a skin clinic. The about page names three founders, a start in 2011 and the current chief executive, and the contact page lists offices in New Zealand.

Who it is for

An aesthetic or skin clinic that wants per-staff pricing, deposits and digital consultation forms without a fixed-term contract.

Pricing

Build100 SMS per month included · Social media booking and mini website · Automated client reminders · Stock levels · In-person and online payments: $26 per staff/mo
Elevate200 SMS per month included · Digital consultation forms · Client photos and documents · Waitlist · Targeted SMS campaigns: $39 per staff/mo
Innovate350 SMS per month included · Automatic consultation forms · Automated rebooking reminders · Staff sales targets · Dedicated SMS number: $47 per staff/mo

Setup fee: Not published
Extra costs: Card reader transactions at 2.29% + 30¢ plus the cost of the reader; online payments at 2.80% + 30¢ source
Minimum term: No fixed-term contract source
Cancellation: Fees are charged monthly in advance and are non-refundable; no refunds or credits for partial use source

Prices as published on Oct 1, 2026. Confirm current rates with Timely.

Services

Online appointment calendarOnline bookingCard payments and depositsDigital consultationsSMS and email remindersStock and inventory

Key features

Deposits and cancellation feesWaitlistAdd-on services at bookingBooking buttons for Instagram, Facebook and MessengerTargeted SMS campaigns

Built for med spas

Digital consultation formsClient photos and documentsBefore and after photosAftercare follow-up messagesDeposits to secure bookings

What it publishes and what it doesn't

On its website

✓ Publishes a price
✓ States how it charges
✓ States extra costs such as add-ons or ad spend
✓ Lists what each plan or package includes
✓ States the minimum term
✓ Offers month to month
✓ Publishes cancellation or return terms
✓ Offers a free trial, demo, audit or consultation
✓ Has a page for this industry
✓ Shows a named client or case study in this industry
✓ Lists services or features built for this industry
✓ Names its leadership or team
✓ Publishes its founding year
✓ Names clients
✓ Lists how to reach support
✓ Has a public help center or documentation

Not found on its website

– States setup or onboarding fees
– States how you get your data out
– Names this industry as its only or a core market
– States that it supports HIPAA compliance or offers a BAA
– Publishes a case study with a stated result
– Has a third-party review profile with 10 or more reviews
– States support hours
– Describes onboarding

Sources

Every fact on this page was read on these pages on the date shown.