Mindbody

Scheduling, payments and marketing platform for fitness, wellness and spa businesses
3.0/5 · How we score · Last checked Oct 1, 2026

Score breakdown

14 of 24 checks passed. The score counts what Mindbody publishes, not how well it performs.

3.0/5
Pricing transparency5.0
Terms and commitment3.0
Med spa fit3.0
Proof and track record0.0
Support and onboarding3.8
Show all 24 checks
Pricing transparency · 5/5
  • ✓Publishes a pricesource
  • ✓States how it chargessource
  • ✓States setup or onboarding feessource
  • ✓States extra costs such as add-ons or ad spendsource
  • ✓Lists what each plan or package includessource
Terms and commitment · 3/5
  • ✓States the minimum termsource
  • –Offers month to monthnot found
  • ✓Publishes cancellation or return termssource
  • ✓Offers a free trial, demo, audit or consultationsource
  • –States how you get your data outnot found
Med spa fit · 3/5
  • ✓Has a page for this industrysource
  • –Names this industry as its only or a core marketnot found
  • –Shows a named client or case study in this industrynot found
  • ✓Lists services or features built for this industrysource
  • ✓States that it supports HIPAA compliance or offers a BAAsource
Proof and track record · 0/5
  • –Publishes a case study with a stated resultnot found
  • –Names its leadership or teamnot found
  • –Publishes its founding yearnot found
  • –Has a third-party review profile with 10 or more reviewsnot found
  • –Names clientsnot found
Support and onboarding · 3/4
  • ✓Lists how to reach supportsource
  • –States support hoursnot found
  • ✓Describes onboardingsource
  • ✓Has a public help center or documentationsource

In one line

Publishes a starting price per location, plan features, its initial term and a HIPAA and BAA statement; individual plan prices and payment rates are quoted by its sales team.

About Mindbody

Mindbody sells scheduling, online booking, integrated payments, memberships, reporting and email and text marketing. The pricing page gives one starting price per location and lists what each of three plans includes, with the price of each left to a sales conversation.

The med spa page mentions memberships, treatment plans and SOAP notes and says the product is HIPAA compliant. The terms of service set a default initial term of 90 days that renews in 30-day periods and require a BAA request from customers subject to HIPAA.

Who it is for

A med spa or wellness business that sells memberships and classes alongside appointments and wants a listing on a consumer app.

Pricing

StarterBusiness management tools · Integrated payments · Branded website booking widgets · A website for your business · Listing on the Mindbody app · Basic reporting
Let's talk
AccelerateAnalytics and reporting · Room and resource management · Client Pick-a-Spot · Promo codes · Access to premium add-ons
Let's talk
UltimateAutomated email and text campaigns · 24/7 AI front desk support · Built-in sales pipeline · Increased message limits
Let's talk
Setup fee
None source
Extra costs
A per-transaction fee on Mindbody Payments, at a rate based on the plan; the rate is not listed source
Minimum term
90-day initial term unless the agreement says otherwise, renewing in 30-day periods source
Cancellation
Depends on plan and billing terms and may require advance notice; the terms say subscriptions cannot be ended before the initial term expires and fees are non-refundable source

Prices as published on Oct 1, 2026. Confirm current rates with Mindbody.

Services

SchedulingOnline bookingIntegrated paymentsEmail and text marketingReportingListing on the Mindbody app

Key features

Memberships with recurring chargesRoom and resource managementAI front desk assistantBranded website widgetsUnlimited users

Built for med spas

Treatment plans and SOAP notesMembership-based packages and servicesConsultation scheduling

Integrations

Reserve with Google

What it publishes and what it doesn't

On its website

  • ✓ Publishes a price
  • ✓ States how it charges
  • ✓ States setup or onboarding fees
  • ✓ States extra costs such as add-ons or ad spend
  • ✓ Lists what each plan or package includes
  • ✓ States the minimum term
  • ✓ Publishes cancellation or return terms
  • ✓ Offers a free trial, demo, audit or consultation
  • ✓ Has a page for this industry
  • ✓ Lists services or features built for this industry
  • ✓ States that it supports HIPAA compliance or offers a BAA
  • ✓ Lists how to reach support
  • ✓ Describes onboarding
  • ✓ Has a public help center or documentation

Not found on its website

  • – Offers month to month
  • – States how you get your data out
  • – Names this industry as its only or a core market
  • – Shows a named client or case study in this industry
  • – Publishes a case study with a stated result
  • – Names its leadership or team
  • – Publishes its founding year
  • – Has a third-party review profile with 10 or more reviews
  • – Names clients
  • – States support hours

Sources

Every fact on this page was read on these pages on the date shown.

  1. mindbodyonline.com/company
  2. mindbodyonline.com/business/wellness/medical-spa-software
  3. mindbodyonline.com/business/pricing
  4. mindbodyonline.com/company/legal/terms-of-service

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