Smith.ai
Score breakdown
7 of 19 checks passed. The score counts what Smith.ai publishes, not how well it performs.
Show all 19 checks
- –Has a page for this industrynot found
- –Names this industry as its only or a core marketnot found
- –Shows a named client or case study in this industrynot found
- –Lists services or features built for this industrynot found
- –Publishes a case study with a stated resultnot found
- –Names its leadership or teamnot found
- –Publishes its founding yearnot found
- –Has a third-party review profile with 10 or more reviewsnot found
- –Names clientsnot found
- ✓Lists how to reach supportsource
- –States support hoursnot found
- –Describes onboardingnot found
In one line
Publishes per-call plan prices, add-on fees, month-to-month terms and a 30-day money-back guarantee, and states on its medical and wellness page that it is not HIPAA-compliant.
About Smith.ai
Smith.ai offers an AI receptionist and a live receptionist service. Both are billed by the call rather than by the minute, with a free starting tier for the AI receptionist and a list of per-call add-ons such as appointment booking and call recording.
The pricing pages say the service is month-to-month with no long-term contracts and that new clients get a 30-day money-back guarantee. The medical and wellness page states that the service is not HIPAA-compliant and is meant for wellness centers and other businesses that do not require HIPAA compliance.
Who it is for
A wellness or healthcare-adjacent business that wants per-call billing and does not need HIPAA-compliant call handling.
Pricing
- AI Receptionist free tier25 calls/mo · $3.00/call after that
- $0/mo
- AI Receptionist Pro$2.00/call · Volume tiers at 75, 150 and 300 calls/month
- $150/mo
- AI Receptionist higher tier$1.67/call · Custom AI prompting by the technical team
- $500/mo
- Live receptionist, 30 calls1 free transfer destination · Overage $11.50/call
- $300/mo
- Live receptionist, 90 calls2 free transfer destinations · Overage $10.50/call
- $810/mo
- Live receptionist, 300 calls10 free transfer destinations · Overage $8.50/call
- $2,100/mo
- Setup fee
- Not published
- Extra costs
- Per-call add-ons, for example appointment booking at $1.50 and call recording and transcription at $0.25 source
- Minimum term
- No contract; month-to-month source
- Cancellation
- Live receptionist plans are billed through the end of the current monthly cycle on cancellation; new clients get a 30-day money-back guarantee source
Prices as published on Oct 1, 2026. Confirm current rates with Smith.ai.
Services
Integrations
What it publishes and what it doesn't
On its website
- ✓ Publishes a price
- ✓ States how it charges
- ✓ Lists what each plan or package includes
- ✓ States the minimum term
- ✓ Publishes cancellation or return terms
- ✓ Offers a free trial, demo, audit or consultation
- ✓ Lists how to reach support
Not found on its website
- – States setup or onboarding fees
- – Has a page for this industry
- – Names this industry as its only or a core market
- – Shows a named client or case study in this industry
- – Lists services or features built for this industry
- – Publishes a case study with a stated result
- – Names its leadership or team
- – Publishes its founding year
- – Has a third-party review profile with 10 or more reviews
- – Names clients
- – States support hours
- – Describes onboarding
Sources
Every fact on this page was read on these pages on the date shown.
