My Salon Desk

Name: My Salon Desk: pricing, terms and score
Item: My Salon Desk
Rating: 3.7

Live and hybrid AI virtual receptionist service for med spas, salons and spas

3.7/5 · How we score · United States and Canada · Last checked Oct 1, 2026

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Score breakdown

13 of 19 checks passed. The score counts what My Salon Desk publishes, not how well it performs.

3.7/5

Pricing transparency5.0

Terms and commitment5.0

Med spa fit3.8

Proof and track record1.0

Support and onboarding3.3

Show all 19 checks

Pricing transparency · 4/4

✓Publishes a pricesource
✓States how it chargessource
✓States setup or onboarding feessource
✓Lists what each plan or package includessource

Terms and commitment · 3/3

✓States the minimum termsource
✓Publishes cancellation or return termssource
✓Offers a free trial, demo, audit or consultationsource

Med spa fit · 3/4

✓Has a page for this industrysource
✓Names this industry as its only or a core marketsource
–Shows a named client or case study in this industrynot found
✓Lists services or features built for this industrysource

Proof and track record · 1/5

–Publishes a case study with a stated resultnot found
–Names its leadership or teamnot found
✓Publishes its founding yearsource
–Has a third-party review profile with 10 or more reviewsnot found
–Names clientsnot found

Support and onboarding · 2/3

✓Lists how to reach supportsource
✓States support hourssource
–Describes onboardingnot found

In one line

Publishes plan prices, call allowances, coverage hours, its onboarding fee rule and a no-refund policy; case studies with stated results are not published.

About My Salon Desk

My Salon Desk is a virtual reception and answering service for beauty and aesthetic businesses in the US and Canada. Plans are priced per month by the number of calls included, with separate prices for med spas and medical practices, and the site says its receptionists are US-based.

The pricing page states that plans require an onboarding fee equal to the monthly plan price. The FAQ says some plans may require a three-month contract after the first month, and the terms state that no refunds are provided. The site says its receptionists are trained in HIPAA.

Who it is for

A med spa, aesthetic practice or salon that wants calls answered and appointments booked by an outside reception team during set coverage hours.

Pricing

MSD Lite35 calls per month · 35 hours of coverage per week · Scheduling and voicemail add-ons included · No weekend service: $400/mo
Start-Up (Level I)50 calls per month · 39 hours of coverage per week · No commitment: $445/mo salon and spa; $495/mo med spa and medical practice
Growth (Level II)120 calls per month · 39 hours of coverage per week · No commitment: $950/mo salon and spa; $1150/mo med spa and medical practice
Advanced (Level III)200 calls per month · 39 hours of coverage per week · No commitment: $1550/mo salon and spa; $1850/mo med spa and medical practice

Setup fee: Onboarding fee equal to one month of the plan price source
Extra costs: Not published
Minimum term: No commitment on listed plans; some plans may require a 3 month contract after the first month source
Cancellation: No refunds for any plan or add-on, including on termination source

Prices as published on Oct 1, 2026. Confirm current rates with My Salon Desk.

Services

Phone answering serviceAppointment schedulingSMS, web chat and social media virtual receptionLead conversionHybrid AI and human virtual receptionist

Key features

AI summaries of communications in a call dashboardOnly calls over 20 seconds are billedAI agent can transfer a call to a human receptionist

Built for med spas

Booking into med spa software such as Vagaro, Mangomint, Boulevard, Zenoti and Jane AppSeparate med spa and medical practice plan pricingReceptionists trained in HIPAA

Integrations

VagaroMangomintBoulevardZenotiJane App

What it publishes and what it doesn't

On its website

✓ Publishes a price
✓ States how it charges
✓ States setup or onboarding fees
✓ Lists what each plan or package includes
✓ States the minimum term
✓ Publishes cancellation or return terms
✓ Offers a free trial, demo, audit or consultation
✓ Has a page for this industry
✓ Names this industry as its only or a core market
✓ Lists services or features built for this industry
✓ Publishes its founding year
✓ Lists how to reach support
✓ States support hours

Not found on its website

– Shows a named client or case study in this industry
– Publishes a case study with a stated result
– Names its leadership or team
– Has a third-party review profile with 10 or more reviews
– Names clients
– Describes onboarding

Sources

Every fact on this page was read on these pages on the date shown.