Ruby

Live virtual receptionist and website chat service priced by receptionist minutes
1.5/5 · How we score · Last checked Oct 1, 2026

Score breakdown

5 of 19 checks passed. The score counts what Ruby publishes, not how well it performs.

1.5/5
Pricing transparency3.8
Terms and commitment1.7
Med spa fit0.0
Proof and track record0.0
Support and onboarding1.7
Show all 19 checks
Pricing transparency · 3/4
  • ✓Publishes a pricesource
  • ✓States how it chargessource
  • –States setup or onboarding feesnot found
  • ✓Lists what each plan or package includessource
Terms and commitment · 1/3
  • –States the minimum termnot found
  • ✓Publishes cancellation or return termssource
  • –Offers a free trial, demo, audit or consultationnot found
Med spa fit · 0/4
  • –Has a page for this industrynot found
  • –Names this industry as its only or a core marketnot found
  • –Shows a named client or case study in this industrynot found
  • –Lists services or features built for this industrynot found
Proof and track record · 0/5
  • –Publishes a case study with a stated resultnot found
  • –Names its leadership or teamnot found
  • –Publishes its founding yearnot found
  • –Has a third-party review profile with 10 or more reviewsnot found
  • –Names clientsnot found
Support and onboarding · 1/3
  • ✓Lists how to reach supportsource
  • –States support hoursnot found
  • –Describes onboardingnot found

In one line

Publishes plan prices for calls and chat and how to cancel; a minimum term, med spa clients and results with figures were not found on the pages saved.

About Ruby

Ruby provides live receptionists who answer calls and chats for small businesses. The pricing page lists monthly plans by the number of receptionist minutes and separate chat plans by the number of chats, and says every plan has the same features.

The healthcare page describes US-based, HIPAA-compliant medical virtual receptionists. The FAQ says customers cancel by phone or email, and the terms describe a fixed monthly fee that is non-refundable, with a money-back guarantee offered to some new customers.

Who it is for

A practice that wants human receptionists rather than AI answering its calls, on a published monthly minutes plan.

Pricing

50 receptionist minutes50 minutes per month
$250/mo
100 receptionist minutes100 minutes per month
$395/mo
200 receptionist minutes200 minutes per month
$720/mo
500 receptionist minutes500 minutes per month
$1,725/mo
ChatUp to 10 chats for $115 · Up to 30 chats for $268 · Up to 50 chats for $416
From $115
Setup fee
Not published
Extra costs
Not published
Minimum term
Not published
Cancellation
Cancel by phone or email; the fixed monthly fee is non-refundable, with a money-back guarantee period for some new customers source

Prices as published on Oct 1, 2026. Confirm current rates with Ruby.

Services

Live virtual receptionistsWebsite chat

What it publishes and what it doesn't

On its website

  • ✓ Publishes a price
  • ✓ States how it charges
  • ✓ Lists what each plan or package includes
  • ✓ Publishes cancellation or return terms
  • ✓ Lists how to reach support

Not found on its website

  • – States setup or onboarding fees
  • – States the minimum term
  • – Offers a free trial, demo, audit or consultation
  • – Has a page for this industry
  • – Names this industry as its only or a core market
  • – Shows a named client or case study in this industry
  • – Lists services or features built for this industry
  • – Publishes a case study with a stated result
  • – Names its leadership or team
  • – Publishes its founding year
  • – Has a third-party review profile with 10 or more reviews
  • – Names clients
  • – States support hours
  • – Describes onboarding

Sources

Every fact on this page was read on these pages on the date shown.

  1. ruby.com/industries/healthcare
  2. ruby.com
  3. ruby.com/plans-and-pricing
  4. ruby.com/faqs

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