Symplast

Mobile-first EHR and practice management platform for plastic surgery practices and med spas
3.2/5 · How we score · United States · Last checked Oct 1, 2026

Score breakdown

15 of 24 checks passed. The score counts what Symplast publishes, not how well it performs.

3.2/5
Pricing transparency4.0
Terms and commitment3.0
Med spa fit3.0
Proof and track record2.0
Support and onboarding3.8
Show all 24 checks
Pricing transparency · 4/5
  • –Publishes a pricenot found
  • ✓States how it chargessource
  • ✓States setup or onboarding feessource
  • ✓States extra costs such as add-ons or ad spendsource
  • ✓Lists what each plan or package includessource
Terms and commitment · 3/5
  • ✓States the minimum termsource
  • –Offers month to monthnot found
  • –Publishes cancellation or return termsnot found
  • ✓Offers a free trial, demo, audit or consultationsource
  • ✓States how you get your data outsource
Med spa fit · 3/5
  • –Has a page for this industrynot found
  • ✓Names this industry as its only or a core marketsource
  • –Shows a named client or case study in this industrynot found
  • ✓Lists services or features built for this industrysource
  • ✓States that it supports HIPAA compliance or offers a BAAsource
Proof and track record · 2/5
  • ✓Publishes a case study with a stated resultsource
  • ✓Names its leadership or teamsource
  • –Publishes its founding yearnot found
  • –Has a third-party review profile with 10 or more reviewsnot found
  • –Names clientsnot found
Support and onboarding · 3/4
  • ✓Lists how to reach supportsource
  • ✓States support hourssource
  • ✓Describes onboardingsource
  • –Has a public help center or documentationnot found

In one line

Publishes its standard contract length, support phone hours, data ownership and migration terms, but no prices: the setup fee and migration fee are quoted, not listed.

About Symplast

Symplast is an EHR and practice management platform built for aesthetic medicine, founded by a plastic surgeon. Its packages are named Launch, Growth and Velocity, and none has a published price.

The switching FAQ says the standard agreement is one year with monthly payments, that a one-time setup fee covers implementation, that a flat migration fee is quoted up front, and that support and training are not charged separately. The terms of service give telephone support hours.

Who it is for

A plastic surgery practice or med spa in the U.S. that will commit to a one-year agreement and wants migration and training included in implementation.

Pricing

LaunchSoftware · Concierge support · CRM · Data migration
Quote only
GrowthMonthly practice growth support
Quote only
VelocityComplete platform · Dedicated team and strategist · In-person support
Quote only
Setup fee
One-time setup fee, amount quoted source
Extra costs
A flat data migration fee is quoted up front; onsite training is billed at a day rate source
Minimum term
1 year, paid monthly source
Cancellation
Not published

Prices as published on Oct 1, 2026. Confirm current rates with Symplast.

Services

EHRScheduling and intakeBilling and paymentsPatient app and messagingMedia managementCRMAnalyticsData migration and trainingPractice growth support

Built for med spas

HIPAA-compliant before and after photos and videoPatient app and secure messagingMigration from other aesthetic systems

What it publishes and what it doesn't

On its website

  • ✓ States how it charges
  • ✓ States setup or onboarding fees
  • ✓ States extra costs such as add-ons or ad spend
  • ✓ Lists what each plan or package includes
  • ✓ States the minimum term
  • ✓ Offers a free trial, demo, audit or consultation
  • ✓ States how you get your data out
  • ✓ Names this industry as its only or a core market
  • ✓ Lists services or features built for this industry
  • ✓ States that it supports HIPAA compliance or offers a BAA
  • ✓ Publishes a case study with a stated result
  • ✓ Names its leadership or team
  • ✓ Lists how to reach support
  • ✓ States support hours
  • ✓ Describes onboarding

Not found on its website

  • – Publishes a price
  • – Offers month to month
  • – Publishes cancellation or return terms
  • – Has a page for this industry
  • – Shows a named client or case study in this industry
  • – Publishes its founding year
  • – Has a third-party review profile with 10 or more reviews
  • – Names clients
  • – Has a public help center or documentation

Proof

Case study, as Symplast states it: Dr. Johnny Franco: grew practice revenue by over $6M in one year on Symplast (source)

Sources

Every fact on this page was read on these pages on the date shown.

  1. symplast.com/switch
  2. symplast.com/about-us
  3. symplast.com
  4. symplast.com/launch
  5. symplast.com/practice-management
  6. symplast.com/velocity
  7. symplast.com/legal/terms-of-service

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