PatientTrak

Patient tracking, texting and reputation management software for healthcare providers
1.4/5 · How we score · Last checked Oct 1, 2026

Score breakdown

7 of 24 checks passed. The score counts what PatientTrak publishes, not how well it performs.

1.4/5
Pricing transparency0.0
Terms and commitment1.0
Med spa fit1.0
Proof and track record3.0
Support and onboarding2.5
Show all 24 checks
Pricing transparency · 0/5
  • –Publishes a pricenot found
  • –States how it chargesnot found
  • –States setup or onboarding feesnot found
  • –States extra costs such as add-ons or ad spendnot found
  • –Lists what each plan or package includesnot found
Terms and commitment · 1/5
  • –States the minimum termnot found
  • –Offers month to monthnot found
  • –Publishes cancellation or return termsnot found
  • ✓Offers a free trial, demo, audit or consultationsource
  • –States how you get your data outnot found
Med spa fit · 1/5
  • –Has a page for this industrynot found
  • –Names this industry as its only or a core marketnot found
  • –Shows a named client or case study in this industrynot found
  • –Lists services or features built for this industrynot found
  • ✓States that it supports HIPAA compliance or offers a BAAsource
Proof and track record · 3/5
  • –Publishes a case study with a stated resultnot found
  • ✓Names its leadership or teamsource
  • ✓Publishes its founding yearsource
  • –Has a third-party review profile with 10 or more reviewsnot found
  • ✓Names clientssource
Support and onboarding · 2/4
  • ✓Lists how to reach supportsource
  • –States support hoursnot found
  • ✓Describes onboardingsource
  • –Has a public help center or documentationnot found

In one line

Publishes its founding story, client types, a HIPAA privacy policy and contact details, but no prices, plans, contract terms or anything aimed at med spas.

About PatientTrak

PatientTrak sells patient tracking and text messaging along with reputation management modules for review requests, review site monitoring, surveys and net promoter score. Its About page says the journey began in 2006 and names the founders.

No pricing is shown. The demo page mentions a free trial, and the site lists a phone number and a support page. Its client page lists health systems, hospitals, outpatient and urgent care, physician practices and specialists; med spas are not named.

Who it is for

A physician practice or clinic that wants review requests and review site monitoring from a vendor focused on healthcare.

Pricing

PatientTrak does not publish prices on its website.

Setup fee
Not published
Extra costs
Not published
Minimum term
Not published
Cancellation
Not published

Prices as published on Oct 1, 2026. Confirm current rates with PatientTrak.

Services

Review requestsReview site monitoringPatient surveys with sentiment analysisProvider transparencyNet promoter scorePatient trackingHIPAA compliant text messaging

What it publishes and what it doesn't

On its website

  • ✓ Offers a free trial, demo, audit or consultation
  • ✓ States that it supports HIPAA compliance or offers a BAA
  • ✓ Names its leadership or team
  • ✓ Publishes its founding year
  • ✓ Names clients
  • ✓ Lists how to reach support
  • ✓ Describes onboarding

Not found on its website

  • – Publishes a price
  • – States how it charges
  • – States setup or onboarding fees
  • – States extra costs such as add-ons or ad spend
  • – Lists what each plan or package includes
  • – States the minimum term
  • – Offers month to month
  • – Publishes cancellation or return terms
  • – States how you get your data out
  • – Has a page for this industry
  • – Names this industry as its only or a core market
  • – Shows a named client or case study in this industry
  • – Lists services or features built for this industry
  • – Publishes a case study with a stated result
  • – Has a third-party review profile with 10 or more reviews
  • – States support hours
  • – Has a public help center or documentation

Sources

Every fact on this page was read on these pages on the date shown.

  1. patienttrak.net/contact-us
  2. patienttrak.net/about-us
  3. patienttrak.net/book-a-demo
  4. patienttrak.net
  5. patienttrak.net/success-stories

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