PatientNow

EMR and practice management platform for med spas, plastic surgery and other aesthetic practices
3.7/5 · How we score · Last checked Oct 1, 2026

Score breakdown

18 of 24 checks passed. The score counts what PatientNow publishes, not how well it performs.

3.7/5
Pricing transparency2.0
Terms and commitment4.0
Med spa fit5.0
Proof and track record4.0
Support and onboarding3.8
Show all 24 checks
Pricing transparency · 2/5
  • –Publishes a pricenot found
  • ✓States how it chargessource
  • –States setup or onboarding feesnot found
  • –States extra costs such as add-ons or ad spendnot found
  • ✓Lists what each plan or package includessource
Terms and commitment · 4/5
  • ✓States the minimum termsource
  • –Offers month to monthnot found
  • ✓Publishes cancellation or return termssource
  • ✓Offers a free trial, demo, audit or consultationsource
  • ✓States how you get your data outsource
Med spa fit · 5/5
  • ✓Has a page for this industrysource
  • ✓Names this industry as its only or a core marketsource
  • ✓Shows a named client or case study in this industrysource
  • ✓Lists services or features built for this industrysource
  • ✓States that it supports HIPAA compliance or offers a BAAsource
Proof and track record · 4/5
  • ✓Publishes a case study with a stated resultsource
  • ✓Names its leadership or teamsource
  • ✓Publishes its founding yearsource
  • –Has a third-party review profile with 10 or more reviewsnot found
  • ✓Names clientssource
Support and onboarding · 3/4
  • ✓Lists how to reach supportsource
  • –States support hoursnot found
  • ✓Describes onboardingsource
  • ✓Has a public help center or documentationsource

In one line

Publishes its plan names, master services terms, renewal and notice periods and a HIPAA statement, but no prices: pricing is given in a demo.

About PatientNow

PatientNow is a practice platform for aesthetic medicine. Its pricing page names three plans, Standard, Amplify and Catalyst, and gives no prices; each plan has a quote or demo button.

The master services terms say each order renews automatically unless the customer gives written notice before the term ends, and that fees are nonrefundable unless stated otherwise. The site names its CEO, gives a founding year and shows med spa customer stories, including one with a stated conversion result.

Who it is for

A med spa or other aesthetic medicine practice that is willing to get pricing through a demo and sign an order with a contract term.

Pricing

StandardComplete EMR and practice management · Online booking and patient portal · Email and SMS marketing · Before and after photos · Payments and invoicing · Loyalty and memberships · Reporting and dashboards · Treatment quoting
Quote only
Amplify
Quote only
Catalyst
Quote only
Setup fee
Not published
Extra costs
Not published
Minimum term
Contract term set in the order; renews automatically for the longer of the original term or twelve months source
Cancellation
Written notice at least sixty days before the term expires stops renewal; fees are nonrefundable unless stated otherwise source

Prices as published on Oct 1, 2026. Confirm current rates with PatientNow.

Services

EMR and practice managementOnline booking and patient portalEmail and SMS marketingLead managementPhoto documentationPayments and invoicingLoyalty and membershipsReporting and dashboardsAI front desk

Key features

Treatment quotingBefore and after photosMembershipsReporting and dashboardsPatient financing options

Built for med spas

Before and after photos (RxPhoto)Treatment quotingLoyalty and membershipsAI-generated SOAP notesE-prescribing and lab ordering from the chart

What it publishes and what it doesn't

On its website

  • ✓ States how it charges
  • ✓ Lists what each plan or package includes
  • ✓ States the minimum term
  • ✓ Publishes cancellation or return terms
  • ✓ Offers a free trial, demo, audit or consultation
  • ✓ States how you get your data out
  • ✓ Has a page for this industry
  • ✓ Names this industry as its only or a core market
  • ✓ Shows a named client or case study in this industry
  • ✓ Lists services or features built for this industry
  • ✓ States that it supports HIPAA compliance or offers a BAA
  • ✓ Publishes a case study with a stated result
  • ✓ Names its leadership or team
  • ✓ Publishes its founding year
  • ✓ Names clients
  • ✓ Lists how to reach support
  • ✓ Describes onboarding
  • ✓ Has a public help center or documentation

Not found on its website

  • – Publishes a price
  • – States setup or onboarding fees
  • – States extra costs such as add-ons or ad spend
  • – Offers month to month
  • – Has a third-party review profile with 10 or more reviews
  • – States support hours

Proof

Case study, as PatientNow states it: Touch MedSpa increased consultation conversions to 90% with RxPhoto (source)

Sources

Every fact on this page was read on these pages on the date shown.

  1. patientnow.com/company/about
  2. patientnow.com
  3. patientnow.com/specialties/med-spa-software
  4. patientnow.com/resources/success-story
  5. patientnow.com/pricing
  6. patientnow.com/legal/msa
  7. patientnow.com/company/support
  8. patientnow.com/platform/faqs

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