MedReception AI vs AI Receptionist Med Spa (Wellgrow)

The short version

Both are AI receptionists that answer a med spa's calls and book appointments. MedReception AI sells to medical practices in the United States and Canada and prices by plan with included call minutes plus per-minute overages; med spas are one specialty it lists. AI Receptionist Med Spa is a Wellgrow product sold only to med spas and aesthetic clinics, answering calls, texts, website chat, Instagram DMs and WhatsApp. Both publish their plan prices, state that there is no setup fee, and sell month-to-month; neither publishes a free trial, a named client, a case study result or third-party reviews.

Pricing

MedReception AI publishes these plans: Studio, a self-build plan at $299/mo; Essential at $495/mo with 500 minutes of AI calls; Professional at $995/mo with 1,000 minutes; Elite at $1,495/mo with 2,000 minutes. Its site lists extra costs: additional AI minutes at $1.25 each on Essential, and after-hours or voicemail add-ons at $99/month each on Essential.

AI Receptionist Med Spa charges a monthly subscription by plan: Starter at $199/mo with up to 300 AI calls a month, Professional at $299/mo with unlimited calls, Instagram DM handling and multi-channel messaging, and Scale at $499/mo; its site does not list what Scale includes. Its site does not publish extra costs, so ask what happens when a month passes the Starter allowance.

Contract and cancellation

MedReception AI states month-to-month billing with no contract, cancel anytime and no setup fees. Its terms say refunds are not provided for unused minutes or services, and annual subscriptions are not refunded prorated unless agreed.

AI Receptionist Med Spa states that all plans are month-to-month with no long-term contracts, cancel anytime with 30 days notice, and no cancellation fees.

Neither site states how you get your data out after cancelling, so put that question to both.

Built for med spas

MedReception AI lists med spa specifics on its med spa page: package and membership handling, upsell conversations, and automated booking, cancellations and rescheduling. Its services cover call answering and routing, appointment scheduling, after-hours handling, voicemail transcription and patient intake, with EMR scheduling integration on the managed plans. On those plans the vendor does setup, configuration and ongoing optimization, and a BAA is reviewed and e-signed during implementation. Its site does not name which EMR or scheduling systems it connects to, and lists phone as its support channel.

AI Receptionist Med Spa is trained on a med spa service menu covering Botox, fillers, lasers and body contouring, handles Instagram DMs, escalates clinical questions to staff, and publishes integrations including Vagaro, Mindbody, Boulevard, Jane App, Mangomint, Square Appointments, GoHighLevel, Twilio, Zapier and Google Calendar. It also lists a real-time analytics dashboard and 32+ languages. The vendor handles technical setup, booking system integration and AI training, and its FAQ says most med spas go live within 7 days. Its site lists email and phone support.

Which one to look at first

Look at AI Receptionist Med Spa first if you want a vendor that sells only to med spas, coverage of texts, web chat and Instagram alongside calls, and a published integration list for your booking system.

Look at MedReception AI first if you want the vendor to build and run the receptionist on a managed plan, minute-based call allowances, and coverage it publishes as the United States and Canada.

Both offer a demo and neither publishes a free trial, so ask each what a trial would look like and for a reference med spa of your size. See the rest of the category in AI & Automation Tools.