Textline

Name: Textline: pricing, terms and score
Item: Textline
Rating: 1.5

Business text messaging platform with shared agent inboxes and separate HIPAA-compliant plans

1.5/5 · How we score · United States · Last checked Oct 1, 2026

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Score breakdown

7 of 24 checks passed. The score counts what Textline publishes, not how well it performs.

1.5/5

Pricing transparency3.0

Terms and commitment2.0

Med spa fit1.0

Proof and track record0.0

Support and onboarding1.3

Show all 24 checks

Pricing transparency · 3/5

–Publishes a pricenot found
✓States how it chargessource
–States setup or onboarding feesnot found
✓States extra costs such as add-ons or ad spendsource
✓Lists what each plan or package includessource

Terms and commitment · 2/5

–States the minimum termnot found
–Offers month to monthnot found
✓Publishes cancellation or return termssource
✓Offers a free trial, demo, audit or consultationsource
–States how you get your data outnot found

Med spa fit · 1/5

–Has a page for this industrynot found
–Names this industry as its only or a core marketnot found
–Shows a named client or case study in this industrynot found
–Lists services or features built for this industrynot found
✓States that it supports HIPAA compliance or offers a BAAsource

Proof and track record · 0/5

–Publishes a case study with a stated resultnot found
–Names its leadership or teamnot found
–Publishes its founding yearnot found
–Has a third-party review profile with 10 or more reviewsnot found
–Names clientsnot found

Support and onboarding · 1/4

✓Lists how to reach supportsource
–States support hoursnot found
–Describes onboardingnot found
–Has a public help center or documentationnot found

In one line

Publishes what each plan includes, message credit allowances, support numbers and a no-refund policy, but no plan prices; the site does not mention med spas on the pages checked.

About Textline

Textline is a business texting platform. Plans include a set number of agents and message credits per month, with conversation history, automatic responses, templates, surveys, an API and integrations such as Salesforce on the higher plan. A healthcare page says it works with hospitals, doctors and healthcare practices across the U.S.

The pricing page names three plans and their contents and directs visitors to sales for a quote. HIPAA-compliant plans are sold for an additional fee with different base fees. The terms say subscriptions renew automatically and that the current policy is not to offer refunds.

Who it is for

A healthcare practice that mainly wants team-based two-way texting with patients under a HIPAA plan and has a CRM elsewhere.

Pricing

Essentials600 included message credits per month · Three agents · Three-year conversation history · NPS and CSAT surveys · API and webhooks: Not published
ProEverything in Essentials · 2,000 included message credits per month · Five agents · Salesforce integration · Time-based automations and routes · Priority support: Not published
EnterpriseEverything in Pro · Flexible implementation · Personalized account plans: Not published

Setup fee: Not published
Extra costs: Phone number registration fees, message credits beyond the allowance and optional add-ons; HIPAA plans cost extra source
Minimum term: Not published
Cancellation: Subscriptions renew automatically until cancelled; the stated policy is not to offer refunds source

Prices as published on Oct 1, 2026. Confirm current rates with Textline.

Services

Two-way business text messagingMulti-agent shared conversationsAutomatic responses and scheduled messagesSurveysWebchatAPI and webhooks

Key features

Message templatesMobile companion appMulti-factor authenticationMetricsAddress book

Integrations

Salesforce

What it publishes and what it doesn't

On its website

✓ States how it charges
✓ States extra costs such as add-ons or ad spend
✓ Lists what each plan or package includes
✓ Publishes cancellation or return terms
✓ Offers a free trial, demo, audit or consultation
✓ States that it supports HIPAA compliance or offers a BAA
✓ Lists how to reach support

Not found on its website

– Publishes a price
– States setup or onboarding fees
– States the minimum term
– Offers month to month
– States how you get your data out
– Has a page for this industry
– Names this industry as its only or a core market
– Shows a named client or case study in this industry
– Lists services or features built for this industry
– Publishes a case study with a stated result
– Names its leadership or team
– Publishes its founding year
– Has a third-party review profile with 10 or more reviews
– Names clients
– States support hours
– Describes onboarding
– Has a public help center or documentation

Sources

Every fact on this page was read on these pages on the date shown.