Spruce Health
Score breakdown
12 of 24 checks passed. The score counts what Spruce Health publishes, not how well it performs.
Show all 24 checks
- –Has a page for this industrynot found
- –Names this industry as its only or a core marketnot found
- –Shows a named client or case study in this industrynot found
- –Lists services or features built for this industrynot found
- ✓States that it supports HIPAA compliance or offers a BAAsource
- –Lists how to reach supportnot found
- –States support hoursnot found
- –Describes onboardingnot found
- –Has a public help center or documentationnot found
In one line
Publishes per-user prices, a free trial, month-to-month billing with prorated cancellation and an automatic BAA; the site does not mention med spas or aesthetic practices on the pages checked.
About Spruce Health
Spruce Health was founded in 2013 and sells a communication platform for healthcare: phone, SMS, secure messaging, fax, video visits and internal team chat, organized in shared inboxes. The higher plan adds call flows, after-hours triage, integrations and API access. The site addresses primary care, mental health and other specialties without naming med spas.
Two plans are priced per user per month and a free trial needs no credit card. The site says contracts are month-to-month by default and can be cancelled within the product with a prorated final bill, while larger practices may be asked for an annual commitment and an onboarding fee. A BAA is included with every plan through the terms of service.
Who it is for
A solo provider or small practice that wants a compliant phone line, patient texting and shared inbox billed per user with no long commitment.
Pricing
- BasicHIPAA BAA · Medical phone, text, video, fax and internal team chat · Customizable shared inbox · Auto-replies · AI-enabled voicemail transcription
- $24 per user/mo
- CommunicatorEverything in Basic · Self-service call flows (IVR) · Urgent escalation and after-hours triage · Integrations and API access · VoIP phone service
- $49 per user/mo
- Setup fee
- An onboarding fee may be required for larger practices source
- Extra costs
- Listed prices do not include taxes or fees source
- Minimum term
- Month-to-month by default; larger practices may be asked for an annual commitment source
- Cancellation
- Month-to-month plans can be cancelled anytime within Spruce, with a prorated final bill source
Prices as published on Oct 1, 2026. Confirm current rates with Spruce Health.
Services
Key features
What it publishes and what it doesn't
On its website
- ✓ Publishes a price
- ✓ States how it charges
- ✓ States setup or onboarding fees
- ✓ States extra costs such as add-ons or ad spend
- ✓ Lists what each plan or package includes
- ✓ States the minimum term
- ✓ Offers month to month
- ✓ Publishes cancellation or return terms
- ✓ Offers a free trial, demo, audit or consultation
- ✓ States that it supports HIPAA compliance or offers a BAA
- ✓ Publishes its founding year
- ✓ Names clients
Not found on its website
- – States how you get your data out
- – Has a page for this industry
- – Names this industry as its only or a core market
- – Shows a named client or case study in this industry
- – Lists services or features built for this industry
- – Publishes a case study with a stated result
- – Names its leadership or team
- – Has a third-party review profile with 10 or more reviews
- – Lists how to reach support
- – States support hours
- – Describes onboarding
- – Has a public help center or documentation
Sources
Every fact on this page was read on these pages on the date shown.
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