Pabau vs Zenoti
Both columns come from each company's own website. "Not published" means we could not find it there.
 |  | |
|---|---|---|
| Score | 4.0/5 (19 of 24 checks) | 3.8/5 (18 of 24 checks) |
| What it is | Practice management software for clinics and medical spas, priced per user by team size | Quote-priced operating platform for salons, spas, medspas and fitness businesses, with a medspa EMR |
| Starting price | From $59 | Not published |
| How it charges | Per-user subscription by team size, paid monthly or annually | Quote only |
| Setup fee | Not published | One-time non-refundable setup fee per center; amount not published |
| Extra costs | Optional add-ons; Engage Plus is priced per location; setup, training and data migration fees are non-refundable | Voice, SMS and messaging are billed on usage; extra photo and file storage is USD 10 per month per 5GB |
| Minimum term | 30-day rolling contract on the monthly subscription; prepaid 12, 24 or 36-month terms are discounted | Initial term set in the order form, then automatic one-year renewals |
| Cancellation | Monthly: 30-day notice to cancel. New customers may cancel within 30 days of payment for a full refund; after that prepaid fees are non-refundable | Either party may end the agreement at the end of the initial or a renewal term with at least 60 days notice; setup fees are non-refundable |
| Free trial | Not published | Not published |
| Free demo or audit | Yes | Yes |
| Coverage | Nearly 40 countries across six continents | More than 50 countries |
| Founded | Not published | 2010 |
| Support | Live chat, Support ticket, Video call, WhatsApp, Phone | Phone, Help center, Chat |
| Support hours | 24 hours a day | 24/7 global support |
| Pricing transparency | 4.0 | 4.0 |
| Terms and commitment | 4.0 | 3.0 |
| Med spa fit | 5.0 | 5.0 |
| Proof and track record | 2.0 | 2.0 |
| Support and onboarding | 5.0 | 5.0 |
The short version
Pabau sells practice management software to clinics and medical spas and publishes a starting price of $59 on a per-user model. Zenoti sells a platform to salons, spas, medspas and fitness businesses, and every plan on its pricing page carries a quote button and no price. Both advertise a free demo; neither publishes a free trial or a case study with stated results.
Pricing
Pabau publishes a starting price of $59 on a per-user subscription set by team size, paid monthly or annually. The plans run Solo for a single user, Team for 2 to 3, Medium for 4 to 5, Group for 6 to 15, and Enterprise for 16 or more users, with multi-location support. Prices beyond that are confirmed on a demo call. Every plan includes the full platform, scheduling through reporting. Add-ons include Engage Plus, priced per location; setup, training and data migration fees are non-refundable.
Zenoti's pricing page publishes no prices and names two plans: Zenoti OS, covering the appointment book through payroll workflows, and AI Plus, which adds AI agents, a dedicated Customer Success Manager and SLA-backed priority assistance. Its terms add a one-time non-refundable setup fee per center, and the pricing page lists usage-based billing for voice, SMS and messaging, plus extra photo and file storage at USD 10 per month per 5GB.
Contract and cancellation
Pabau's monthly subscription sits on a 30-day rolling contract with 30-day notice to cancel, and prepaid terms of 12, 24 or 36 months are discounted. New customers can cancel within 30 days of payment for a full refund; after that, prepaid fees are non-refundable.
Zenoti's initial term is set in the order form, then renews automatically in one-year terms. Either party can end the agreement at a term boundary with at least 60 days notice, and the setup fee is non-refundable. Zenoti's site does not state a month-to-month option.
Built for med spas
Pabau's med spa page lists before and after photos, image markup and injection plotting, and customizable consent forms including an injectables form. Its homepage names three customers: Bank MediSpa, Dr. Leah and Balanced Aesthetics by Jam.
Zenoti's med spa pages list injectable tracking by lot number and units, before and after photo management, digital consent forms, e-prescribing, provider scope rules and telehealth. Zenoti's success stories page lists B12 Love as a medspa customer story.
On HIPAA, Pabau's security page says software alone does not make a business compliant; it lists a compliance toggle, access controls, audit logs and encryption. Zenoti says its product is designed to support HIPAA compliance, with a BAA available.
Support: Pabau lists live chat, tickets, video calls, WhatsApp and phone, 24 hours a day, plus managed migration of client, appointment and financial records. Zenoti lists phone, a help center and chat, with 24/7 global support, and says most customers are running in days to weeks. Pabau names integrations including Xero, Stripe and Zapier; Zenoti's site does not publish an integrations list.
Which one to look at first
Look at Pabau first if you want a published starting price, a rolling monthly contract with a stated refund window, and a choice of support channels.
Look at Zenoti first if the clinical list is what you are buying: published med spa features include e-prescribing, injectable lot tracking, provider scope rules and telehealth. Expect a quote process, a per-center setup fee and one-year automatic renewals.
Whichever you shortlist, ask how you would export your data if you leave; neither site answers that. Ask both for a copy of the BAA before you go live. The rest of the category is in practice management software.
Scores count what each vendor publishes, not how well it performs. How we score.
Questions and answers
Which is cheaper, Pabau or Zenoti?
Neither site publishes a total price to compare. Pabau publishes a starting price of $59 on a per-user model, with larger teams priced on a demo call. Zenoti's pricing page shows plan names with a quote button and no prices, and its terms add a one-time non-refundable setup fee per center. Get a price from each before comparing.
Do Pabau and Zenoti require a contract?
Pabau's terms describe a 30-day rolling contract on the monthly subscription, with 30-day notice to cancel and discounts on prepaid 12, 24 or 36-month terms. Zenoti's terms set the initial term in the order form, renew it in one-year increments, and let either party end the agreement at a term boundary with at least 60 days notice.
Are Pabau and Zenoti HIPAA compliant?
Pabau's security page says software alone does not make a business HIPAA compliant and lists a HIPAA compliance toggle, access controls, audit logs and encryption. Zenoti's med spa pages describe the product as designed to support HIPAA compliance, with a BAA available. Ask each for a signed BAA before you go live.
Do Pabau or Zenoti offer a free trial?
Neither site publishes a free trial; both advertise a free demo. Neither site states how you get your data out if you leave, so ask that on the demo as well.