Fresha vs GlossGenius

The short version

Fresha sells booking, point of sale and a consumer marketplace, priced per bookable team member, with processing fees and a one-time commission on new marketplace clients on top. GlossGenius sells booking, payments and marketing by plan, with a flat processing rate and a separate medspa plan set that adds charting. The proof differs: Fresha names clients on its med spa page and states 24/7 support, while GlossGenius publishes a demo, support hours and a Business Associate Agreement on request, but names no clients on the pages read.

Pricing

Fresha publishes an Independent plan at $19.95/mo and a Team plan at $14.95 per team member/mo, plus custom Enterprise rates. Extras: online payments at 2.79% + $0.20, in-person at 2.29% + $0.20, a 20% one-time commission on new marketplace clients with a $6 per-client minimum, and card terminals from $139. The site does not state a setup fee.

GlossGenius publishes Standard at $28/mo or $24/mo billed annually, Gold at $56/mo ($48 billed annually), Platinum at $168/mo ($148 billed annually), and two medspa plans: Practice Essentials at $168/mo ($148 billed annually) and Practice Advanced at $298/mo ($248 billed annually). Card processing is a flat 2.6%. Extras: instant payouts at 1.8%, Payroll at $40/month + $6/seat, and Reception at $50/month. No setup fee is stated, and data transfer is free.

Contract and cancellation

Fresha says there is no minimum commitment or long-term contract; the monthly subscription can be cancelled at any time.

GlossGenius says there are no contracts, that each subscription runs on a one-month cycle unless stated otherwise at sign-up, and that you can cancel at any time in the product or by email; its terms also say fees paid are non-refundable. Neither site states how you get your data out. Both describe moving data in: Fresha helps migrate client history, future appointments and inventory, with paid migration for complex cases, and GlossGenius offers a free data transfer service.

Built for med spas

Fresha has a med spa page and markets to med spas alongside other beauty and wellness businesses. It lists consent forms and medical notes, client records for injectables and skin treatments, package tracking for body contouring, and patch tests. The page describes the platform as HIPAA-compliant; no BAA is mentioned on the pages read. It names four clients, including Skiin Laser Clinic in a video story.

GlossGenius has a med spa page and a separate Medspa & Aesthetics plan set: Practice Essentials lists essential EMR tools for aesthetics practices, and Practice Advanced adds unlimited providers and a full AI clinical suite. Its med spa features include clinical charting with SOAP notes and markups, before-and-after photos, and forms and waivers. The page says the product can be used in a way that meets HIPAA requirements, with a Business Associate Agreement on request. It names no clients on the pages read.

GlossGenius's med spa page adds a Book a demo option; the Fresha pages we read do not.

Which one to look at first

Look at Fresha first if you want per-team-member pricing, a consumer marketplace as a source of new clients, and support published as 24/7. Check the 20% commission on those new clients against what they are worth to you.

Look at GlossGenius first if you want a flat 2.6% processing rate, medspa plans with charting, a bookable demo, and a Business Associate Agreement on request.

Neither site publishes a case study with a stated result, so ask each for a reference practice of your size. Ask Fresha how it handles refunds before you sign. See every option in booking and payments.