Demandforce vs Doctible

The short version

Demandforce and Doctible both sell patient communication and reputation management software to healthcare practices, and both publish a HIPAA statement and offer a demo. Doctible publishes a $199/mo starting price, the contents of its three plans and a statement that there are no additional fees beyond those stated in the agreement. Demandforce publishes no prices, and its terms set a 12-month initial term with notice required at least 15 days before the end of a term to stop the renewal.

Pricing

Demandforce's pricing is a monthly subscription, with the price by request. Its terms say add-on services are subject to separate monthly subscription fees and certain installation or setup fees, as quoted on its website or an order form. Its site does not publish a starting price or plan list.

Doctible publishes a starting price of $199/mo for a plan named Gold, quoted as saving 20% with an annual agreement and billed monthly. It lists three plans, Launch, Build and Scale, with the contents of each published: Launch covers a HIPAA-compliant website, two-way texting, appointment reminders, digital forms and secure online payments; Build adds reputation management, email campaigns, patient recall, EasyFill and PatientLink; Scale adds Website Messenger and Smart Scheduler. The prices of the three named plans are not published. Its FAQ states there are no additional fees beyond those stated in the agreement.

Contract and cancellation

Demandforce's terms set an initial term of 12 months, then month to month, and require notice at least 15 days before the end of a term to stop the renewal. Doctible says most customers subscribe on annual contracts billed monthly, with month-to-month also offered. Its site does not state its cancellation terms. Neither site publishes a free trial; both offer a demo.

Built for med spas

Neither site publishes a med spa page. Demandforce names NWA Arkansas Center for Plastic Surgery, a plastic surgery practice, and Quinlan Chiropractic Clinic among its clients. Doctible's site does not name a client in this niche; the client it names is Kawata Dental, a dental practice, and it publishes a case-study result from it: on average the practice went from seeing 5 patients daily to 14.

On HIPAA, Demandforce publishes a policy stating it complies with business associate obligations under HIPAA/HITECH. Doctible's FAQ states its solutions are completely HIPAA compliant. Neither site states how you get your data out if you leave.

Which one to look at first

If you want a published price before you speak to sales, Doctible is the one of the two that publishes one. Work out which of Launch, Build and Scale covers what you need, then ask what it costs.

If you want the commitment in writing first, Demandforce publishes its initial term and its non-renewal notice window. Doctible's site does not state its cancellation terms, so ask before you sign.

If integrations matter, Demandforce lists 150+ supported integrations, while Doctible states it integrates with EHR and practice management systems to automate review collection.

If you want proof from a practice like yours, Demandforce names a plastic surgery practice among its clients but does not publish a case-study result; Doctible publishes one, from a dental practice. On coverage, Demandforce publishes the United States and Canada, and Doctible publishes the United States. Demandforce lists phone and live customer support and a help center; Doctible lists phone support and says practices are usually onboarded and trained in a few business days.

See every option in reputation management, and the questions to ask in how to choose med spa reputation management software.